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Refunding of a ticket.


VT Eurolines Polska ticket may be refunded not later than on the day of departure specified on the ticket. Coupons for return journey of two-way tickets may be refunded only during the validity of the ticket and in case of open tickets not later than 180 days from the initial departure date.
For a refunded ticket the passenger will receive the due sum for the ticket (return ticket) minus the cancellation fee and the cost of transferring the due sum (bank and postal fees). The cancellation fee is equal to:

a) 10% of the ticket price in case of refunding a ticket at the latest on the last working day before the departure date specified on the ticket, but not later than 24 hours before the specified departure time,

b) 10% of the difference between the price of a two-way and one-way tickets for dated or open return tickets in case of refunding a coupon for a return journey at the latest on the last working day before the departure date specified on the ticket, but not later than 24 hours before the specified departure time,

c) 95% of the ticket price in case of refunding a ticket later than on the last working day before the departure date specified on the ticket, however, not later than on the day of departure,

d) 95% of the difference between the price of a two-way and one-way tickets for dated or open return tickets in case of refunding a coupon for a return journey later than on the last working day before the departure date specified on the ticket, but not later than on the day of departure.

The ticket will be refunded at the point where it was sold while returning the ticket. In case of returning an unused internet ticket, the due sum will be refunded by a postal money order or bank transfer within 14 days of returning the ticket.



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